Senior Customer Success Manager (West Coast, US)
Locations: United States
Departments: Sales
Core skills: Customer Success, Account Management, Communication, Video Technology, Customer Retention, Customer Expansion, SaaS.
Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands and managed service providers. Our solution suite consists of Live and VOD Encoding, a Multi-Platform Player, and Analytics platform; enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability.
Our solution suite consists of a Video Encoder, Player, and Analytics platform, enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability. Innovations include the first commercial HTML5 MPEG-DASH.
“We are constantly seeking out forward thinking individuals who
want to shape the future of video… come and work with us!”
Stefan Lederer, CEO
At Bitmovin we value cognitive diversity and the huge part this plays in not only creating a global culture second to none, but in how this underpins our ability to create truly representative, Emmy award winning products. Diversity in all its forms is encouraged and celebrated at Bitmovin; everyone has a role to play in helping us shape the future of video.
Why us?
Customer Success Managers at Bitmovin drive adoption, retention, and success by understanding customer goals and addressing their needs with empathy. They maintain deep product knowledge, collaborate with sales and solutions leads to tailor features, and achieve retention goals through strong relationships and regular business reviews. By ensuring customers feel valued and supported, CSMs serve as dedicated advocates within Bitmovin.
This is an opportunity that offers you:
- Exposure to Emmy award-winning products
- Colleagues who are the brightest in industry
- Core product training
- Winning culture and ethos
- An environment to be curious and innovate
- A Partner ecosystem to drive personal and customer success
- Equity and outstanding earning potential
Your Impact
You will make an impact that matters by:
- Increasing Net Revenue Retention (NRR) and Customer Account Health scores by driving growth and adoption of new products, managing commercial activities, and monitoring usage trends.
- Overseeing all customer interactions with services and products to ensure value and success, from onboarding to frequent engagement with multiple stakeholders on product usage and workflow improvements.
- Advocating for ecosystem solutions and technologies, facilitate discussions on new products and enhancements, and create customer-facing collateral to support account management and expansion opportunities.
- Develop and maintain long-term relationships with stakeholders, work cross-functionally to solve customer problems, and provide guidance across department
What can you bring
- Streaming video enthusiasm. Solid understanding of online streaming, digital workflows and high technical products.
- A background in Senior Customer Success / Account Management, servicing Enterprise Accounts in the Video Streaming industry
- Creativity – Bootstrap mindset to explore and find information and solutions.
- Strong customer focus and accomplished problem solving skills
- Availability to travel up to 50% of the time to build strong in-person relationships
- Motivation to make an impact on the video market and have a big impact on the Bitmovin story.
You don’t have experience with all the points above? Don’t worry, we will support you with learning, training, and coaching on the job.
Life at Bitmovin
Find out more about us on our Careers Page
See what fellow Bitmovers are saying on LinkedIn
Check the employee reviews on Glassdoor
For all of our roles, we are willing to discuss flexible working arrangements to support everyone’s unique circumstances.